• Provide account administration and support to facilitate the ongoing operation of the Retail Network, Transit Benefits, and Special Fares administration for assigned program
• Establish and maintain relationships with sub-contractors that will be responsible for specific customer requirements (i.e. trainers, salespeople, suppliers, etc.)
• Maintain solid  relationship with various program administrators
• Support Retailer and Employer Transit Benefit recruitment
• provide training for Retailer and Employer Transit Benefits and Special Fare Programs Administrators
• Participate in improving programs by monitoring data and trends and communicate feedback to Program Management staff
• Respond to customer feedback relating to merchants or third-party contractors.

Minimum Job Requirements:

• Minimum of 2 years of customer service or account management experience.
• An undergraduate degree in Business Administration/Communications or similar field
• Excellent verbal and written communication skills
• Possess the ability to translate complicated information into plain English
• Successful candidate must be able to function well as a team member and able to implement and follow strategy and policy as set by the company
• Strong financial and business analysis skills
• Capability to quickly grasp new program policies and convey them to program administrators
• Knowledge of the transit industry preferred
• Knowledge of City and local government practices and personnel
• Possess a positive, self-starting attitude
• Willing to work extended hours if required
• Must be able to handle multiple tasks and ensure proper follow up is maintained 
• Must be highly organized
• Must have a clear driving record and be able to stand for 1-hour durations to perform training and presentations

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• Provides assistance to senior field technicians in setting up, installing and initiating the operations and servicing of equipment at field sites
• Provides assistance to senior field technicians performing routine campaigns and installations.
• Recommend changes in circuitry or installation specification to simplify assembly and maintenance.
• Develops wiring diagrams and draws layouts of electronic equipment.
• Interfaces with customer agency in a professional manner during operational meetings or while supervising campaign and/or installation of equipment at field sites.
• Identifies and analyzes equipment malfunctions and utilizes various maintenance and repair manuals, test equipment, wiring diagrams, schematics, and electrical equipment, to rework, repair and maintain equipment.
• Maintains records of all maintenance activities in accordance with contractual requirements.
• Assists other site technicians in solving unusual problems in the hardware.
• Performs general maintenance on all installed equipment.
• Performs technical and semi-technical tasks not always electronic in nature.
• Builds cable assemblies and Printed Circuit Board (PCBs) as required.
• May serve as Lead and performs other related duties.

Required Qualifications:

• 2-year college degree or equivalent in electronics, computer science, information systems and/or related technical school plus a minimum of 4 years related experience
• Ability to understand verbal instructions to rework, repair, test, troubleshoot and maintain equipment
• Must possess excellent verbal and written communication skills
• Excellent customer service skills
• Ability to travel foreign and domestic
• Ability to lift 50 lbs
• Ability to work in hectic and noisy environments

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